FREQUENTLY ASKED QUESTIONS
What is Skinvisibles?
Skinvisibles is a professional skincare brand offering advanced UV protection and treatment products developed for daily use and visible results.
Are Skinvisibles products suitable for sensitive skin?
Yes, Skinvisibles products are developed to be gentle and suitable for most skin types, including sensitive skin. Always check ingredients and test on a small area if unsure.
How should I use SPF products correctly?
Apply generously as the last step in your skincare routine, before sun exposure. Reapply regularly, especially after sweating, swimming, or towel drying.
Can I use Skinvisibles products every day?
Yes, our products are designed for daily use and are particularly effective when used consistently as part of your skincare routine.
Do your products protect against both UVA and UVB?
Yes, all SPF products provide broad-spectrum protection against both UVA and UVB rays.
Where do you ship to?
We currently ship within Norway. For other destinations, please contact customer service.
How long does delivery take?
Orders are usually delivered within 2–5 working days after dispatch. You will receive tracking information once your order is shipped.
How much does shipping cost?
Shipping costs are calculated at checkout. We offer free shipping on orders above NOK 750.
What happens if a product is out of stock?
If an item is unavailable, we will ship the available items and notify you accordingly.
What payment methods do you offer?
We offer secure payment via card (Visa, Mastercard), Vipps, and Klarna (invoice and installment options).
How does Klarna invoice work?
When choosing Klarna Invoice, you will receive an invoice directly from Klarna. Payment is made according to Klarna’s terms.
Can I pay in installments?
Yes, Klarna offers flexible monthly payment options where you can choose how much to pay each month.
When will I be charged?
Card payments are reserved at checkout and charged when your order is shipped. Klarna payments follow Klarna’s terms.
Can I return a product?
Yes, you have the right to return your order within 14 days in accordance with Norwegian law, provided the product is unused and in original condition.
Are there products that cannot be returned?
Yes, for hygiene reasons, products with broken seals or opened packaging cannot be returned.
Who pays for return shipping?
Return shipping costs are covered by the customer unless the return is due to a defect or error.
How long does it take to receive a refund?
Refunds are processed within 14 days after we receive the returned item or documentation of return.
What should I do if I receive a damaged product?
Please contact our customer service as soon as possible with details and photos, and we will assist you.
What if I experience a skin reaction?
Stop using the product and contact our customer service. We recommend consulting a healthcare professional if needed.
Can I track my order?
Yes, you will receive a tracking link by email once your order has been dispatched.
Do you offer professional or salon partnerships?
Yes, Skinvisibles works with professional partners. Please contact us for more information about collaboration opportunities.
How can I contact customer service?
You can contact us via email at post@cosmenor.no or by phone at +47 22 20 99 90.
Is my personal data safe?
Yes, we handle your personal data securely and in accordance with GDPR and Norwegian data protection laws.